Terms
Please read my T&C’s carefully before purchasing, by purchasing with Reflective Metals you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. Reflective Metals is a B2B (Business to Business) organisation and as such is exempt from ‘The Consumer Contract Regulations 2014’. You’re welcome to print or store these terms for your own records.
Reflective Metals own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Reflective Metals website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Reflective Metals you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights
Photographs of finished items have been added to some listings with the permission of the copyright holder. Please do not reproduce these items or use the pictures without their owners consent.
Products
Reflective Metals products may contain sharp edges and care should be taken when handling to avoid injury. Keep products away from children and animals. Sterling silver is not supplied hallmarked. All blanks are supplied unfinished unless customers request for the blanks to be polished (excluding sterling silver).
Blanks purchased from Reflective Metals are not for resale as they are. They must be stamped/etched/engraved unless selling them in a destash.
Prices
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Prices are displayed in British Pounds Sterling. Any price increase after you have placed your order will result in an offer to refund the order, or an invoice to cover the extra price.
Payment
Reflective Metals accepts payments via PayPal – you do not need a PayPal account to purchase via PayPal. Bank transfer also available upon request.
Any contract for purchases made through the website will be with Reflective Metals. Reflective Metals must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. If you add to your order which generates a manual invoice via paypal, there is now an Admin fee of 30p added to the invoice.
Shipping You will be advised on an estimated dispatch date upon placing your order. Please allow up to 15 working days. Please see the website for up to date turn around times.
Reflective Metals posts via Royal Mail.
If you wish to combine 2 or more orders, a refund will be given for overpaid postage but a fee is payable to cover the initial cost that Paypal no longer refund.
Should your order not arrive, please contact us.
Sales No refunds or returns unless the items are deemed by us as faulty. If stock does not cover the order placed, we reserve the right to refund those items or replace with something of similare value.
International Shipping Any customs costs,import duty and taxes are the responsibilty of the purchaser. Please make sure you are aware of such costs before placing your order.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but please contact us should you be unhappy with your purchase.
As we are a B2B (Business to Business), we are not governed by the The Consumer Contracts regulations. This means that we have our own returns/cancellation policy.
If you wish to return an item, please notify us asap.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from any return or refund.
If the reason for the return is our responsibility, return postage will be paid by Reflective Metals. Paypal no longer refund fees for full or partial refunds, therefore, any cancellations or refunds will be minus the Paypal fees unless the goods are faulty.
Reflective Metals reserves the right to charge a restocking fee of £10 or 10% of the value of goods to be restocked in the event of a customer cancellation for goods no longer required
Custom Items:
Custom made items are only accepted for a refund or return if they are faulty, not fit for purpose or any other fault of Reflective Metals In this case, please refer to the returns section of this document.
Privacy Policy
At Reflective Metals, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)
Reflective Metals’ Privacy Promise
Reflective Metals are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact Reflective Metals at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
Your information
When you register on our website to purchase services, we ask for data such as your name, e-mail address, billing address, and contact details. Reflective Metals keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.
The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract.
We share it with nobody, however it is stored on relevant systems such as cloud systems, WordPress, Mailchimp, postal services, and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We store sensitive data for as long as required by law. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 7 years as a requirement by law.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
When you place an order with Reflective Metals you will be asked whether you’d like to consent to us displaying your order as part of our marketing materials. By giving your consent for us to do this you understand your personal data will be in the public domain and we assume no responsibility for the usage of this data subsequently. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.
We’ll also ask you questions at registration, and from time to time by email (if we have your consent to contact you by email), this will give us data that can be used to improve your experience of shopping with Reflective Metals. You’re under no obligation at all to answer these questions, they’re all optional, but they will help us communicate more effectively with you.
In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.
We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.
Reflective Metals kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
How we use your personal data
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
1. Processing your orders correctly. 2. Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers. 3. Technical management of our website. 4. Reviewing our systems 5. Providing you with information about the services we offer. 6. Letting you know about offers and news.
Requesting Your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.
Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing.
Reflective Metals are more than happy to comply with this in accordance with the law.
How we protect data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or
we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is held on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
All Reflective Metals data is held for only as long as necessary. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 6 years as a requirement by law.
We do not store or process your card details ourselves, they are processed by PayPal. Please see PayPal’s privacy policy for their information on this matter.
How you can help us protect your data
Please bear in mind that whenever you willingly divulge personal data online in nonprotected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.
Further information
If you have questions about your personal data or our privacy policy, please contact us. To see all the information we have about you, and to correct any inaccuracies,
please write to us.
Changes to privacy policy
We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information always and may notify you of such changes by uploading the revised privacy policy on the Reflective Metals website.
Cookie policy
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Reflective Metals using cookies for the purposes described below to provide you with a fully efficient shopping experience.
Our cookie policy:
Please note: to make full use of the Reflective Metals website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.
• Reflective Metals uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer. • The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.
Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Types of cookie:
Session (or Transient) Cookies Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies
Persistent Cookies Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Flash Cookies (or Locally Shared Objects) You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.
Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
Sharing with social networks
If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/ http://twitter.com/privacy http://www.google.com/intl/en-GB/policies/privacy/
Marketing Material
If you’re happy to receive marketing communications by email, you may sign up for our newsletter. This means you will receive regular marketing updates including freebies, special offers, industry news, and business tips and advice. You may unsubscribe and have the right to be forgotten at any time. We will never spam you or sell your email address to 3rd parties.
Review our shop and products
Automatic follow-up emails with an invitation to submit a review. As our customer, you consent to receive invitations to review your order.
Contact Information
Sue Maycock – Trading as Reflective Metals
The information above can also be used to contact our registered Data Protection Officer.
Last Updated: May 2022
Reflective Metals – EU General Data Protection Regulation Project Plan
GDPR are new rules regarding how data is managed, held, processed, and controlled.
Consent matters not only because it’s lawful, but also means our audience is engaged and wants to receive information. There is no point sending to someone who doesn’t care. – Need one of 6 things to hold or contact using the data • Legal obligation (obligated by law to keep data) • Public Task (Process a task in public interest) • Vital Interest (Process to protect a life, hospitals etc) • Contract (Orders etc) • Legitimate Interest (No Official Guidelines Yet) • Consent (People who give a clear YES PLEASE)
Put together an information audit to identify the risks of data flowing in and out of the business
The risks concerned with data flowing in and out of the business are minimal due to strict security. The computer data is held on is strong password protected, data held in the cloud is password protected and held on encrypted systems and third-party software (such as Mailchimp and WordPress) have their own security systems.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date.
Document what personal data is held, where it came from, who we share it with, and what we do with it
The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract.
This information is included but not limited to: email addresses, billing addresses, first and surname and telephone number.
We share it with nobody, however it is stored on relevant systems such as Mailchimp, WordPress & cloud systems. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen.
We store sensitive data for as long as projects are in progress, and up to 28 days afterwards. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 6 years as a requirement by law.
Any person for which we hold data on can request to view, amend, and remove their data at any time. We will comply with any requests within 7 working days.
Custom Requests
We offer a bespoke custom cutting service which means we can work to a hand drawn shape.
Please use the Contact Us form or message via our Facebook page if you would like a specific design that is not listed. We welcome all enquiries and will do our best to help you achieve your desired shape.
We pride ourselves on our customer service and strive to give you peace of mind when you shop with us. We look forward to working with you.
Sue
(Owner of Reflective Metals)
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Registered address:-
Sue Maycock trading as Reflective Metals
Unit 2, Sea Vixen Ind Est
3 Wilverley Road
Christchurch
Dorset
BH23 3RU
01202 487646 / 07717401300